Reservations Agent - Customer Contact Centre
Location:
Ennis, County Clare
Company:
Great National Hotels
Employment Type:
Full-time (Evening, Saturday, and Bank Holiday shifts required)
About Us
We are proud to share that
Great National Hotels
is officially
Great Place to Work Certified
- an achievement based entirely on our team's feedback about our workplace culture, leadership, and values.
We are currently seeking a
Reservations Agent
to join our dynamic
Customer Contact Centre
team. If you have a passion for hospitality, love helping customers, and thrive in a fast-paced environment, we'd love to hear from you
Key Responsibilities
* Handle incoming calls from hotel guests and assist with new and existing reservations.
* Input and manage reservations accurately in the Property Management System (PMS).
* Provide detailed and accurate information on hotel facilities and amenities.
* Process cancellations, amendments, and special requests efficiently.
* Log all calls and correspondence accurately.
* Upsell additional services and packages to enhance the guest experience.
* Manage email correspondence and administrative tasks.
* Achieve individual and team performance targets.
* Stay updated on all hotel policies and procedures.
Requirements
* Proven experience in a sales or customer service environment is essential.
* Fluency in written and spoken English.
* Excellent communication skills and a positive, can-do attitude.
* Good knowledge of Irish geography is beneficial.
* Proficient in Microsoft Office; experience with hotel or booking systems is an advantage.
* Knowledge of the hotel or hospitality industry is desirable.
* Availability to work evenings, Saturdays, and Bank Holidays is required.
What We Offer
* Weekly pay structure
* Company-funded educational programmes
* Career development and progression within the GN Group nationwide
* Access to our E-learning platform for personal development
* Employee Assistance & Wellbeing Programme
* Recruitment bonus through our "Refer a Friend" scheme
* Employee social events
* Friends & Family discounts at GN Hotels nationwide
* On-site parking
If this sounds like the perfect fit for you, we'd love to hear from you
Please send your
CV and cover letter
to