Customer Service Representative Job Summary
We are seeking a Customer Service Representative to join our team. This role involves collaborating with colleagues to provide exceptional customer support and resolving issues in a timely manner.
The ideal candidate will possess excellent verbal and written communication skills, be adaptable, and enjoy working in a diverse environment.
Responsibilities:
* Process reservation requests received by phone or email
* Liaise with customers, hotels, and other stakeholders to resolve queries
* Develop effective time management skills and prioritize tasks efficiently
What We Offer
We value our employees and offer a range of benefits, including:
* Top-class training on customer experience enhancement
* Opportunities for career growth and professional development
* A flexible working arrangement to accommodate busy lives
* Leave of Absence programme, Paid Sick leave, Parents Leave, Parental Leave, Full Paid Maternity Leave, Incentive Programme, Life Assurance, travel and bike-to-work schemes
* Free health insurance including eyecare after 90 days, and a private pension
* Up to 100% Educational Assistance and an Employee Assistance Program
We are committed to being an equal opportunity employer and fostering an inclusive environment where every associate can thrive. Apply today!