Lead both the Ireland Group Life and Freedom of Services business lines on behalf of the Head of Customer Service and Operations (CSO), UK&I. Drive the development of the business lines through oversight of both out- and insourced operational services and provide engagement with stakeholders at various levels of seniority. Ensure key operational metrics are met and work in partnership with the wider CSO team and the EMEA Vendor Management team. Actively own risk and control management and work to deliver excellent outcomes for customers.
Key Responsibilities:
* Provide ongoing operational oversight including performance management, business reviews, contract change management and issue management
* Support and contribute to Governance meetings in line with TPRM and VMO minimum standards
* Oversee relationships that sometimes span across multiple markets, areas, functions, and/or lines of business
* Determine requirements to address complex and varied business needs for overseeing complex vendors
* Research and request vendor proposals and own the development of service level agreements that meet business needs
* Own the resolution of vendor risk issues, manage the non-financial risks, and own the register of any risk and loss events associated with the business
Essential Business Experience and Technical Skills:
Required:
* 2-4 years of leading or supporting key projects
* Ability to quickly gain knowledge of business functions, processes/procedures, workflow, systems, and transactions
* Ability to work independently and as part of a team
* Willingness and ability to solve problems
* Proven ability to exercise independent judgment and apply critical and strategic thinking
* Strong communications skills, both written and verbal
* Flexible approach to work with an ability to manage competing priorities effectively
Preferred:
* Bachelor’s degree or equivalent
* Ability to manage multiple engagements/initiatives with competing demands in a continuously changing environment
* Ability to work effectively across a matrix environment, balancing potentially conflicting requirements
* Existing knowledge of the Credit Life/Bancassurance and/or Group Life markets
* Polish/German language skills would be an advantage
Benefits We Offer
Our Ireland benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We are committed to employee care by delivering comprehensive inclusive offerings and cultivating an environment that drives professional growth, purposeful work, and a supportive culture. Our benefits package includes hybrid work, career development and professional qualification support, full private health insurance for employees and their immediate family members, income protection, defined contribution pension benefits and much more!
About MetLife Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces for 2024, MetLife,through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s#AllTogetherPossible. Join us!
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