Quality Assurance Specialist
We are seeking a Quality Assurance Specialist to support excellence in our operations.
* Coach and mentor team members to meet quality standards
* Analyze performance metrics to identify trends and areas for improvement
* Collaborate with team leads to enhance team performance
* Design and deliver training programs to ensure quality excellence
* Investigate and resolve discrepancies in decision-making
* Develop and share regular performance reports to inform business decisions
Requirements
* Bachelor's degree or equivalent experience (NFQ 7 +)
* Experience in content moderation, trust & safety, or quality assurance
* Fluent in English (C1+) and Croatian/Hungarian/Polish
* Proficient in Excel and skilled in data analysis
* Familiarity with the AI industry is beneficial