Job Title: Ticketing & Membership Operation Manager
Location: FAI HQ, Abbottstown, Dublin
Direct Reporting Line: Commercial Director
Commencement Date: TBC
Duration: Permanent / Full Time
Work Model: Hybrid
Introduction
The Football Association of Ireland (FAI) is the national governing body for football in Ireland, driving the growth, promotion, and development of the game at all levels. We are passionate about inspiring participation, supporting talent, and celebrating the power of football to unite communities across the country. With a proud history and an ambitious vision for the future, the FAI is committed to fostering excellence on and off the pitch, ensuring the game is inclusive, accessible, and a source of national pride.
Purpose of the Role
The Ticketing & Membership Operations Manager will lead the strategic direction, development, and execution of all ticketing and membership initiatives. This role drives revenue growth, builds loyal fan relationships, and ensures full, engaged stadiums supporting FAI teams. The role oversees a team, manages ticketing operations for all FAI matches, and ensures a best-in-class supporter experience.
Key Responsibilities
* Lead, manage, and motivate the ticketing & membership team to achieve operational and financial objectives.
* Develop and implement the FAI ticketing strategy in collaboration with the Commercial Director.
* Establish pricing structures, launch calendars, and innovative ticketing initiatives to maximise revenue and fan engagement.
* Manage relationships with ticketing providers to ensure smooth operations and excellent supporter service.
* Oversee match-day and non-match-day ticketing operations, ensuring positive and safe supporter experiences.
* Maintain membership and loyalty programmes (Club Ireland, Season Ticket holders, supporter groups) and reward loyal fans.
* Collaborate with Marketing & Communications on campaigns to drive ticket sales and maximise exposure.
* Monitor ticketing data, prepare reports, forecasts, and analysis to inform strategic decisions.
* Ensure compliance with GDPR, health & safety, and event regulations.
* Build corporate accounts and upsell premium offerings, Club Ireland, and hospitality options.
Person Specification
* Proactive, dynamic, and results-driven with a passion for football and supporter engagement.
* Strong leadership skills with experience managing and motivating teams.
* Highly organised with excellent communication, problem-solving, and analytical abilities.
* Commercially aware with a focus on revenue growth and delivering high-quality customer experiences.
* Positive team player with flexibility to adapt to changing match-day demands.
* Enthusiastic, professional, and committed to delivering excellence in all aspects of ticketing operations.
Experience and Qualifications
Essential:
* Proven experience in ticketing operations, ideally in sports or large-scale events.
* Strong knowledge of ticketing systems such as Ticketmaster or similar platforms.
* Excellent organisational, communication, and customer service skills.
* Ability to work under pressure and manage multiple projects simultaneously.
* Strong analytical, problem-solving, and data management skills.
* Flexible to work evenings and weekends around event schedules.
Desirable:
* Experience managing a team or leading cross-functional projects.
* Familiarity with CRM systems and GDPR compliance.
* Expertise in event planning and hospitality coordination.
* Knowledge of digital and social media trends for commercial engagement.
* Ability to create presentations or reports (PowerPoint/Canva).
* Strong negotiation, presentation, and relationship-building skills.
* Team player with a proactive, solutions-focused approach.
Skills & Professional Knowledge
* Ticketing system management and operational oversight.
* Membership and loyalty programme management.
* Data analysis, reporting, and insight generation.
* Customer service excellence and commercial acumen.
* Customer focus & engagement
* Organisation & problem solving
* Commercial awareness & results orientation
* Teamwork & adaptability
Competencies
Core Competencies
1. Innovation & Continuous Improvement (Progress)
Thinks creatively and with an open mind to identify new opportunities for growth and improvement. Embraces change positively and contributes to building a better future for Irish football.
2. Drive & Commitment (Passion)
Demonstrates energy, enthusiasm, and pride in everything they do. Takes initiative, delivers results, and strives to make a meaningful impact on the game and the organisation.
3. Collaboration & Teamwork (Togetherness)
Works effectively and respectfully with others to achieve shared goals. Supports, challenges, and motivates colleagues to perform at their best, recognising that success is achieved together.
4. Communication & Influence (Togetherness / Passion)
Communicates clearly, openly, and respectfully with colleagues and stakeholders. Builds positive relationships, inspires trust, and represents the FAI with professionalism and integrity.
5. Accountability & Professional Excellence (Progress / Passion)
Takes ownership of performance and upholds high standards in all tasks. Acts responsibly, follows through on commitments, and contributes to the FAI's vision of continuous progress and excellence.
Our Benefits
We are proud of the range of benefits we can provide:
* Two premium level tickets to each home international game
* Sick pay scheme and family friendly leave
* Opportunities to work at international matches
* Company pension
* Life assurance
* Bike to work scheme
* Free onsite parking
* Employee assistance programs
* Hybrid working arrangements and flexible hours working arrangements
* Discounted access to the National Aquatic Centre and gym complex
Application Details
Closing date for receipt of applications is close of business on 17th December 2025.
Shortlisting and interviewing process will take place thereafter.
The Football Association of Ireland is an equal opportunities employer and promotes Equity, Diversity & Inclusion (ED&I).