Our client is looking to recruit an experienced Customer Relations Executive for a Maternity Leave Cover.
This role is ideal for a person with a skill set based on seeking solutions and must have a proven background in dealing with customers on a daily basis.
You will be responsible for ensuring our customers have a true Customer First experience, delivering the highest standards of customer experience in keeping with our exciting product range with the following responsibilities:
Key ResponsibilitiesTo be the primary point of contact for inbound customer communications – telephone, postal, web and email.To ensure customers queries are recorded on our CRM system, according to our internal processes, to ensure accurate reporting.Ensure that all customers queries are dealt with promptly and professionally.To take ownership of customer queries / concerns / issues and resolve them in an efficient manner.Ensure an effective communication flow between internal departments, the customer and the Dealer Network.Work with external providers to ensure level of customer satisfaction.Work with the Customer Relations Team Leader to provide reporting on a monthly basis and as requested.Provide general administrative support to other team members.Any other reasonable task requested by senior Manager or Director.The PersonIf you are the ideal candidate you will have the following experience and skills: Experience in key customer service role essential.Customer driven with the ability to build relationships with customers and the dealer network.Enthusiastic and passionate about delivering the highest standards in customer experience.Ability to work on own initiative and be adaptable to a fast-paced environment.Must be positive and enthusiastic demonstrating a "can do" attitude.Strong computer skills, with an excellent knowledge of Microsoft Word and Excel.Experience using Salesforce is preferable.Previous experience working in the motor industry an asset.The PackageSupportive and friendly working environment.Hybrid working – work from home one day a week, after training period of 3 months.Company laptop and mobile phone provided.Company Events and Sports & Social activities.Leinster Appointments is committed to providing a professional service where all CVs are kept confidential and will not be submitted to any third parties without candidate's knowledge or consent.
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