The Senior Account Manager is a key role responsible for driving business growth and managing critical accounts across Europe, reporting directly to the Regional Director. This position combines strategic business development, relationship management, and hands-on account oversight. The role focuses on achieving sales targets, expanding market share, and ensuring customer retention through tailored solutions.
The Senior Account Manager will:
* Lead major account relationships, primarily in Ireland, with frequent travel across the UK and Europe.
* Identify new business opportunities through market analysis and industry intelligence.
* Collaborate with the European leadership team to align sales strategies with regional objectives.
* Mentor junior account managers and contribute to modernising and expanding the company’s European operations.
Key Responsibilities
* Manage and grow relationships with top accounts in Ireland, ensuring satisfaction, retention, and revenue growth.
* Develop and implement sales strategies to achieve targets and expand market share.
* Conduct market research to identify emerging opportunities, trends, and competitive threats.
* Act as a trusted advisor, delivering tailored solutions to meet client needs.
* Prepare detailed sales reports and forecasts, using data to guide decision-making.
* Negotiate contracts to secure favourable terms while maintaining client satisfaction.
* Ensure compliance with relevant legislation and company policies.
* Build partnerships with suppliers and industry stakeholders to support business objectives.
* Monitor account performance and implement corrective actions where needed.
* Gather and analyse customer feedback to improve service and product offerings.
Qualifications & Experience
Education:
* Degree/MSc/MBA (preferred in Polymer Science, Engineering, or related fields).
Experience:
* 10+ years in account management, business development, or similar roles in the polymer, chemical, or manufacturing industries.
* Proven track record in managing large, high-value accounts (OEMs, moulders) with multi-million-euro contracts.
* Experience in budgeting, forecasting, and sales strategy at a regional or global level.
Skills & Competencies
* Customer-focused with strong relationship management skills.
* Results-driven, with a track record of delivering against targets.
* Strong negotiation, influencing, and collaboration abilities.
* Innovative thinker with business acumen.
* Excellent analytical, problem-solving, and decision-making skills.
* Exceptional communication skills (written, verbal, and listening).
* Proficiency in English and digital tools (Salesforce, Tableau, SAP); openness to emerging tech (AI, analytics).
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