Job Description
The Night Hatch Supervisor is a critical role within retail and forecourt operations, requiring exceptional leadership skills and the ability to work effectively in a fast-paced environment.
This position oversees nighttime shifts, ensuring tasks are completed efficiently and providing high-quality customer service at all times.
Key Responsibilities
* Supervise daily operations during nighttime hours to guarantee seamless store functions.
* Communicate operational matters to daytime staff to ensure smooth handovers and maintain continuity of services.
* Assist in managing store operations, including stock management, housekeeping, and cash handling policies.
* Identify and resolve customer complaints effectively, taking proactive action to improve store services.
Stock Management
Minimizing stock loss through wastage, damage, and pilferage is crucial. This involves:
* Ensuring food management and waste systems are adhered to.
* Monitoring stock levels to guarantee adequate supply for customers.
* Rotating stock to maintain in-date products and minimize waste.
Legislation & Security
Compliance with labour law, HACCP, Health & Safety, and Consumer Legislation is essential.
* Securely opening and closing procedures with the Store Manager.
* Assisting the manager as appropriate in matters relating to managing staff.
Work Environment
The Night Hatch Supervisor role requires a fast-paced and non-stop environment, potentially demanding physically due to business requirements such as volume and preparedness.