Position
Pest Control Service Supervisor
Contract
Full-Time, Permanent, 39 Hours Per Week.
Location
Cork
Reporting To
Service Manager & Branch Manager
Salary
€34,763.00 Per Annum, paid monthly.
Responsibilities
Leadership
Able to support and coordinate driver resources whilst developing managing drivers based at the Service Centre to ensure that the required Company standards are achieved.
Experience of effective Service support team debriefing procedures to ensure full communication of information to and from customers and colleagues.
Customer service
Provide clarity on the business expectations of customer service for drivers, ensuring these standards are achieved.
Assists various members of the service management team, whilst coordinating customer service requests and other related information to ensure customer service expectations are achieved.
Team work
Works as part of the overall service support team to ensure all work is completed to the required deadlines.
Works closely with the drivers and service support - to achieve the desired customer service levels.
Supports the service support – operative team members.
Decision making
Manages performance to ensure the driver and vehicle resource is being utilised effectively and efficiently.
Identifies sub-standard customer service, delinquent calls and reports deficiencies to line manager.
Contributes to route solutions for new customer service requirements.
Reports deficiencies in route or driver performance to line manager.
Work processes
Adheres to company Health Safety and Environmental policies and obligations.
Coordinates driver documentation and fleet management process for fleet management for vehicles.
Collates driver’s performance documentation and reviews details regularly with service manager, being involved in driver debriefs.
Implements driver best practice and monitors perform of drivers, including the development of product knowledge, service expectations and vehicle specifications.
Contributes to daily tasks including, answering the phone, performing various administration support tasks, contact centre tasks, filing and making service deliveries as required.
Communications
Provides support to service centre management team providing customer service data from the drivers.
Supports and communicates business requirements to the drivers, ensuring all drivers are clear on objectives and tasks.
Organising
Plans time to ensure that the service operation runs efficiently to support customer expectations.
Ensures that all drivers operate in an efficient and effective manner.
Company resources
Checks supporting documentation received at the service centre from drivers, notifying line manager of any discrepancies.
Assists in maintaining business systems and processes to monitor customer service visits and service request details.
Assists in coordinating customer stock requirements for drivers and performs regular stock counts of stocks on vehicles.
Requirements
Full Clean Irish Manual Driving License.
Have demonstrated leadership skills in any work environment.
Have worked in or be ready for a fast-paced and varied work environment.
Experience in managing a fleet of commercial vehicles with good knowledge of transport legislation would be advantageous; but don't let this put you off, we train you in all elements of the job.
Benefits
A Competitive Salary.
Job Stability & Security.
Progression Opportunities.
20 Annual Leave Days.
Access to Company Pension.
Employee Assistance Program.
Refer A Friend Bonus Scheme.
Cycle to Work Scheme.
Equal Opportunities and Privacy
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data, view our privacy policy here.
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