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Spanish Customer Service Representative, Galway
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Client:
Cpl
Location:
Galway, Ireland
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
ea9ca761506e
Job Views:
9
Posted:
18.08.2025
Expiry Date:
02.10.2025
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Job Description:
SPANISH - CUSTOMER SERVICE REPRESENTATIVE
Our client, a Galway based healthcare business, seeks to hire a customer service representative who can speak fluent Italian. This is a permanent role reporting to the customer service manager.
This role will have hybrid working options after a probation period with the role being based in Galway City.
RESPONSIBILITIES:
* Responding to customer questions/concerns via phone, email and live chat in an efficient and effective manner
* Handle customer complaint, troubleshoot issues including pricing, billing inquires and order status updates.
* Assist customers with placing orders, returns, refunds or exchanges as per company policies.
* Collaborate with internal departments to resolve customer concerns effectively and efficiently.
* Maintaining knowledge of the company's facilities, websites, products, promotions, policies, and procedures.
* Representing the company in a professional, courteous, and efficient manner
* Complete documentation to in-house standards and be compliant with all in house procedures.
* Always working in a safe manner.
* Reporting to the Customer Service Team Leader.
REQUIREMENTS:
* Fluency in spoken and written Spanish & English.
* Minimum 2 years’ experience working in a Call Centre or Customer Service department.
* Excellent communications skills.
* Excellent telephone and customer service skills.
* Ability to work independently and as part of a team in a fast-paced environment.
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