Job Overview
">
The Lead Systems Administrator will oversee the organization's computer systems and servers, ensuring optimal performance and security.
This role involves installation, configuration, and troubleshooting of complex hardware and software.
The position includes mentoring, leading, and coaching junior team members, and handling complex tasks in a hybrid work environment.
">
Key Responsibilities:
">
">
* Infrastructure Management: The Lead Systems Administrator will lead the smooth operation of the organization's IT infrastructure, ensuring security of systems and applications.
">
* System Management: The Lead Systems Administrator will serve as a lead technical expert in system administration for operating systems, including global or multi-office network infrastructures.
">
* Installation & Configuration: The Lead Systems Administrator will install and configure complex software and hardware, including servers, devices, and firewalls.
">
* Performance Monitoring: The Lead Systems Administrator will define monitoring parameters, set up monitoring for system performance, IT operations, and storage utilization, and generate alerts for potential disruptions.
">
* Upgrades & Maintenance: The Lead Systems Administrator will plan and execute hardware or software upgrades to support system growth.
">
* User Management: The Lead Systems Administrator will manage complex user accounts and assets, and update security permissions according to organizational policies.
">
* Technical Support: The Lead Systems Administrator will provide lead support for escalated help desk requests and troubleshoot technical issues.
">
* Technical Leadership: The Lead Systems Administrator will lead a team of systems administrators, coordinate with departments, and mentor team members.
">
* Documentation: The Lead Systems Administrator will develop, document, communicate, and enforce network technology policies.
">
* Training: The Lead Systems Administrator will define training content, train new users, and set up their accounts.
">
* CMDB Management: The Lead Systems Administrator will set up and manage application, server, and business process data in the Configuration Management Database.
">
* Dashboards Management: The Lead Systems Administrator will create and manage monitoring dashboards for services, servers, and infrastructure assets.
">
* Cloud Management: The Lead Systems Administrator will manage and monitor cloud assets to ensure performance and security.
">
* Database Management: The Lead Systems Administrator will oversee data assets, including databases, ensuring data integrity and availability.
">
* Job Scheduling Systems: The Lead Systems Administrator will manage assets and maintain job scheduling systems for efficient task execution.
">
* Backup Systems: The Lead Systems Administrator will lead backup process development, and monitor backup systems to ensure data recovery.
">
* Process Development: The Lead Systems Administrator will develop processes for ongoing management of server/network environment and enterprise applications.
">
* Data Center Security: The Lead Systems Administrator will assist with physical security and safety of data centers.
">
* Collaboration: The Lead Systems Administrator will partner with other IT groups to deliver services.
">
* Process Improvements: The Lead Systems Administrator will lead process improvements related to client/server/network environments.
">
* Coordination: The Lead Systems Administrator will work with systems engineering, business applications, and database teams to ensure system availability, reliability, and scalability.
">
* Industry Knowledge: The Lead Systems Administrator will stay current with industry trends and technologies.
">
* Metric Reporting: The Lead Systems Administrator will establish and track performance metrics and KPIs.
">
* Service Improvement: The Lead Systems Administrator will implement tools and processes for service level measurement and reporting.
">
* Communication: The Lead Systems Administrator will maintain ongoing communication of processes to teams and stakeholders.
">
* Continuous Improvement: The Lead Systems Administrator will identify and implement service improvements for department and organizational growth.
">
* Security Policies: The Lead Systems Administrator will implement policies and technologies to ensure system security and integrity.
">
* Data Center Security Features: The Lead Systems Administrator will assist with security features like HVAC control, environmental alarms, and access restrictions.
">
* Guidance: The Lead Systems Administrator will provide guidance to junior team members.
">
* Consulting & Support: The Lead Systems Administrator will offer business consulting and technical support globally.
">
* File System & Backup: The Lead Systems Administrator will configure file systems and define backup/recovery procedures.
">
* Incident Management: The Lead Systems Administrator will monitor and resolve network and system issues, escalate as needed.
">
* Documentation: The Lead Systems Administrator will complete and maintain thorough documentation of systems and processes.
">
">
Essential Functions of the Role
">
Main Responsibilities:
">
">
* Communicate with suppliers and associates via phone.
">
* Read technical manuals and trade journals.
">
* Use a personal computer with proficiency in Office software.
">
* Travel as needed by plane or automobile.
">
* Lift up to 70 lbs.
">
">
Work Experience Requirements
">
Requirements:
">
">
* 9-12 years of hands-on experience in system administration.
">
* Strong troubleshooting skills, LAN/WAN knowledge, proficiency in scripting.
">
* Excellent problem-solving, communication, and team management skills.
">
* Experience with global or multi-office networks.
">
* Knowledge of various operating systems and IT services.
">
">
Education Requirements
">
Qualifications:
">
">
* Bachelor's degree in Computer Science or related field.
">
">
Specialized Skills/Technical Knowledge
">
Proficiency:
">
">
* Deep understanding of Windows Server, Active Directory, and hybrid cloud environments.
">
* Networking technologies including TCP/IP, DHCP, DNS, WINS.
">
* Microsoft Exchange Server administration.
">
* Database backup and recovery techniques.
">
* VPN deployment and management with security best practices.
">
* VMware administration.
">
* SAN technology deployment and management.
">
* Network switching, routing, firewalls, protocols.
">
* Azure Cloud management and deployment.
">
">
Language Skills
">
Language Proficiency:
">
">
* Effective reading, writing, and communication in English.
">
"]