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Wed like to speak to engineers with a good technical background about an exciting opportunity to join the market leader in automotive manufacturing, who are offering a very competitive compensation package, alongside great training and progression opportunities.
As a Mobile Support Engineer, youll handle daily queries in relation to diagnosing and resolving vehicle faults and carrying out maintenance, diagnostics and repairs as required, all whilst building solid relationships with your customers.
The role does not require any shift work or call outs, nor will you be asked to make any repairs roadside, all work will be carried out in depots or garages.
Youll be provided with a van, tools, fuel card and a company phone.
Key Tasks and Responsibilities
Diagnose and detail root cause failures and estimate retail repairs, logging and reporting back to the service team as required.
Diagnose both mechanical & electrical faults using industry diagnostic equipment and client technical manuals.
Provide on the ground technical support to our customer and ensure that all technical issues are dealt with in a timely and professional manner.
Take ownership of the entire warranty repairs process, ensuring work is completed in a timely manner and all return parts are labelled and regularly returned to the team.
Proactively promote and sell services and parts to customers.
Act as the interface between the Regional Service Manager and the customer workshop operatives relative to the customer base.
Complete all necessary paperwork appropriately and in a timely manner to meet company standards.
To undertake any other duties conducive with the effective operation of the post.
Essential Skills and Competencies
NVQ level 3 / City and Guilds relating to Heavy Vehicle/PSV engineering or equivalent
1 years experience in an engineering, heavy vehicle/PSV environment, dealership or fleet.
Strong mechanical skills & good technical background
Ability to diagnose and repair faults effectively and efficiently
Working knowledge of Microsoft Word, Excel, PowerPoint & Outlook
Strong communicator with good interpersonal skills
Ability to work on own initiative or as part of a team
Willingness to travel to various work locations
Apprenticeship in a heavy vehicle engineering environment
PSV background
Electrical and/or Chassis experience
Experience in the Bus & Coach Industry
Experience dealing with Customers
The Offer
42k Starting salary (OTE 50k per year with no overtime)
Monday to Friday, no shift work
Company van, tools, and phone
Overtime available but not mandatory
Great training and progression opportunities
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