We are actively looking for a Front Office Receptionist to join our team on a part-time basis working 2 days per week at Park Place Apartments. This role will suit someone with experience in customer service, front desk operations, or a hotel reception background.
Park Place Apartments is a four-star property consisting of 73 apartments, most of which are short-term lets. Park Place Apartments are part of The O'Donoghue Ring Collection, which includes the Killarney Plaza Hotel, Killarney Towers Hotel, Killarney Avenue Hotel, and the River Island Hotel in Castleisland. To view Park Place Apartments, please access the following link:
The main responsibilities of the role are as follows:
* Provide a warm and welcoming experience for all guests.
* Handle check-ins and check-outs efficiently and professionally.
* Manage phone and email inquiries, providing accurate and prompt responses.
* Assist guests with bookings, queries, and any special requests.
* Process payments and maintain accurate records of transactions.
* Coordinate with housekeeping and other departments to ensure a smooth guest experience.
* Maintain a high standard of customer service and professionalism at all times.
* Assist in administrative duties related to front office operations.
Experience and Qualifications:
* Previous experience in a front office, hotel reception, or customer service role is an advantage.
* Must be flexible and available to work weekends.
* Excellent communication and interpersonal skills.
* Strong organisational abilities with attention to detail.
* Must have a good command of both written and spoken English.
* Must be an EU Citizen or in possession of an unrestrictive visa for the EU.
* Proficiency in Microsoft Office and experience with hotel management systems (Hotsoft) is an advantage.
Why O'Donoghue Ring Collection?
When you join the O'Donoghue Ring Collection, you join a community of smart, caring, talented individuals working together to deliver first-in-class results. Here are some ways we support and invest in our team:
* Awarded a Great Place to Work 2025
* Competitive salaries.
* Discounts on hotel stays and special staff rates in any of our hotels across the collection, as well as special family and friend rates for accommodation.
* Discounts on dining at all food outlets in our hotels for you and a companion, as well as in individual restaurants and bars that are part of the collection.
* Discounts for takeaway, including teas and coffees for staff members.
* Career progression opportunities with a clear career path for interested employees.
* Employee fitness perks, including free access to leisure centres and family discounts on membership in our range of leisure centres.
* Employee wellness program with discounts on all luxury spa products and spa treatments in our award-winning spa.
* Learning & development opportunities, including access to online training tools and internships in various departments.
* Flexible working hours in a supportive and social environment.
O'Donoghue Ring Collection is an Equal Opportunity Employer, but that's just the start. We believe different perspectives help us grow and achieve more. That's why we're dedicated to hiring and developing the most talented and diverse team - which includes individuals with different backgrounds, abilities, identities, and experiences.