Job Title: Food and Beverage AssistantResponsible to: Food and Beverage ManagerMain Purpose of Job:To ensure that all guests are welcomed and acknowledged when they arrive to the bar & restaurant and are served efficiently, courteously and to the set standard of the department.Bar and Restaurant OperationsWelcoming and acknowledging all customers to the bar and restaurantProviding excellent customer service at all timesTaking food and beverage orders from guestServing food and beverages to guestsClearing and resetting tablesEnsuring bar and restaurant presentation standards are consistently achievedFollowing all cash handling proceduresUsing Micros to ensure that guests are billed correctly and to take paymentsPolishing cutleryCarrying out all cleaning tasks as outlined by your supervisor / managerRoutine cleaning of designated areas such as changing rooms and staff canteens as requiredCommunicating relevant information with colleagues and other departments in a professional mannerCustomer ServiceTo provide an efficient and friendly service to guests at all timesTo follow the Mespil Hotel key standards at all timesTo provide a warm and friendly telephone service to guestsHandling guest complaints in a professional manner and to a 4 star standardTo maintain a positive, friendly attitude with both hotel guests and your colleaguesHealth and SafetyTo abide by the hotels health, safety and environmental procedures.To report any health, safety or environmental hazards within the hotelTo report any accidents, incidents and near misses that arise while on dutyPresentation and GroomingWearing the correct uniform and name badge at all times while on dutyEnsuring a high standard of personal hygiene and grooming at all timesOther DutiesAttending any relevant training courses as requiredOption of serving on hotel committees when requiredCarrying out any other duties as directed by the ManagementAssisting when necessary in other departments.As part of our commitment to sustainability, this role will contribute to The Mespil Hotel's efforts to reduce environmental impact through reducing waste, improving energy efficiency & reducing water consumption