The Service Architect is accountable for ensuring the provision of a coherent technical overview of the end-to-end Service and acts as an SME for the technical elements of the service.
The role acts as a technical support function for the Service Owner and is accountable for the technical elements of the Service Tower and liaises with the Delivery Organization and owns the technical resolutions of Incidents, which arise within the day-to-day provision of the service.
The Service Architect is responsible for the management of technical documentation, pertaining to their Service Tower, providing support, guidance, direction and review of technical artefacts provided by the Delivery Organization and acts as a technical conduit between on & off shore technical resources, during day-to-day operation and Major Incidents.
The successful candidate for this position will have the following minimum qualifications:
5+ years’ of experience on Java Applications
Knowledge with and experience using ITIL and ISO frameworks is essential
Exposure to retail/online Banking applications
Experience with and knowledge of IT outsourcing activities in a managed services environment
Proven ability to effectively prioritize and execute tasks in a high-pressure environment
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