Operations Management Role We are seeking a highly experienced and skilled Operations Manager to lead our customer service operations. This is a senior leadership role that requires strong analytical, communication, and problem-solving skills. The ideal candidate will have minimum 5 years of experience in financial services or a similarly regulated environment. They must be QFA qualified and have a proven track record of people leadership and operational management. Key Responsibilities: * Customer Service & Team Leadership: Lead, motivate, and develop a high-performing Customer Service team. * Operational Excellence: Monitor, analyse, and report on operational performance trends. In this role you will work closely with senior leaders to drive process improvements across teams.