Grade III Clerical Officer
Job Specification & Terms and Conditions
Principal Duties and Responsibilities
In line with employer policies, procedures and best practice standards the Clerical Officer will:
Administration
1. Provide office support, answer queries and provide a reception / telephone service
2. Keep themselves appraised of the relevant documentation / procedures as relevant
3. Manage data - including maintaining, correcting, collating, interrogating, validating and processing data
4. Maintain accurate up to date records filing systems and records (computerised / paper copy)
5. Assist in and / or prepare reports as necessary
6. Provide required information and support to Service Managers and teams, team members, clients, patients, members of the public etc.
7. Action all communications in a timely manner
8. Undertake any other administrative support and assignments as directed
9. Represent the service in a positive manner
Customer Service
10. Make phone calls to and take phone calls from members of the public
11. Use email as a form of communication when required
12. Promote and maintain a customer focused environment
13. Ensure that service users are treated with dignity and respect
14. Act on feedback from service users / customers and report same to Line Manager
Service Delivery and Improvement
15. Handle sensitive and confidential information as per GDPR guidelines
16. Actively participate in innovation and support change and improvement initiatives within the service
17. Identify potential problems / inconsistencies in a timely manner and consult with Line Manager as appropriate
Standards, Policies, Procedures and Legislation
18. Maintain own knowledge of relevant employer policies, procedures, guidelines and practices, to perform the role effectively
19. Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role
20. Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service
Should the role be of interest to you please apply in with your current CV