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Field services engineer

Portlaoise
IMV imaging
Field service engineer
Posted: 17 October
Offer description

IMV Imaging is the dedicated veterinary imaging department of IMV Technologies. We are world leaders in veterinary imaging including ultrasound, X-ray, digital image management (PACS), CT and MRI.We are currently recruiting for a Field Service Engineer to join our Team in Ireland. You will have experience in a similar role and will be joining a highly motivated and dynamic team. Our office is based in County Meath but this role is covering the territory surrounding Portlaoise.Job purpose/ key responsibilitiesEnsure there is a seamless link between the sales process, logistics and after sales service for Ultrasound and X-ray imaging marketsProvision of service back-up for customers including:Diagnosis and repair of all customer ultrasound, X-ray, Endoscopy and medical equipmentIT network issue resolutionSite visits to customer premisesCompletion of all aspects of service calls, including all necessary paperwork and update of business processes to support:Preform onsite repairs/ maintenance visitsAccurate Stock ManagementMaintain and develop the IMV brand in the marketplaceAdherence to Service processes and effective, high quality service by utilizing existing KPIs and focusing on continuous improvementGeneral admin duties as requiredPromote IMV values to all customers, clients and staffDevelop the service business in the territoryOccasional overnight stays possibleEDUCATION/ EXPERIENCE/SKILLS:Relevant 3 rd level educationPrevious experience in a service environmentX-ray/Ultrasound/Endoscopy/medical device equipment experience advantageousGood understanding of IT systemsPrevious customer facing experience desirableCOMPETENCIES/ KEY CHARACTERISTICS:· Excellent communicator· Dynamic individual who can multi-task· Constant improvement mind-set – aiming for "Highest & Best"· Open and flexible approach· "Can do" Attitude· Ability to work to tight deadlines· Completer/FinisherOrganised

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