Customer Service/Administrator/Sales Support
** There is no hybrid, and you must be able to commute easily to the Swords Office in Horizon Business Park **
I am looking for someone who has experience in customer service, administration, sales support, or sales to join an established FMCG business.
My client supply (via wholesalers) a large portfolio of well-recognised food brands into Foodservice (restaurants, hotels, bars, cafes etc).
As Customer Service/Administrator/Sales Support, you will add to a busy team of 5, acting as the primary point of contact for your customers, handling queries, processing orders, and ensuring seamless communication and coordination between sales, warehouse, and logistics teams.
Salary & Benefits: Salary €30k may be negotiable but must reflect experience, Bonus, Pension Contribution, Discounted Health Insurance, and free parking onsite.
I am looking for:
1. Fluent written and verbal English
2. Excellent communication skills with the ability to deal with customers over the phone and on email
3. Not essential, but ideally experience within FMCG or a similar environment
4. Proficiency in Microsoft Excel and comfortable working with order processing systems
5. Someone who is solution orientated
6. Someone with strong attention to detail
7. The ability to juggle multiple tasks and prioritise
Responsibilities for the job of Customer Service Executive
8. Manage B2B customer relationships via phone and email with a strong focus on service excellence.
9. Come up with solutions for any issues or problems, ensuring follow up and that the issue is fully closed out.
10. Process sales orders and credit notes accurately and promptly.
11. Maintain up-to-date customer price files and communicate stock availability.
12. Resolve queries and issues efficiently, acting as a point of escalation where needed.
13. Collaborate closely with internal teams including sales, logistics, and marketing to ensure a seamless customer experience.
14. Communicate updates regarding new product listings, order statuses, and availability.
15. Provide first-class support to field sales and key account teams.