Optimizing IT Operations In your new role, you will be working as an IT operations manager to ensure that all vendors are appropriately managed and the service provided is delivered with the highest level of excellence. You will be a point of contact for multiple IT service providers and in charge of enforcing SLAs and driving a culture of excellence. Your Role Summary: In this role, you would ensure seamless user experience by collaborating with various teams within the organization. You should have expertise in vendor management, escalation handling performance oversight, service review leadership operational management incident resolution SIAM framework application incident lifecycle management change coordination service reliability improvement. The ideal candidate should also possess knowledge about best practices related to these areas so they can implement effective solutions contributing positively towards business objectives.Incumbent preferably has degree information technology computer science or it related field holding