Our mission at Permanent TSB is to empower our customers, colleagues, and communities to succeed. As a Branch Customer Experience Champion, you will be an integral part of our team, working collaboratively with your colleagues and Branch Lead to deliver business objectives and maintain day-to-day branch operations in a compliant manner.
Key Responsibilities:
* Support the efficient delivery of customer service within the branch
* Provide excellent customer service and advise customers on their product/financial needs journey
* Take ownership of customer queries, responding professionally and effectively
* Generate sales from lead to fulfilment, adhering to the Omni-Channel ethos and activity management system
* Assist with sales campaigns, including post-sales administration and follow-up tasks
* Perform cash administration duties, maintaining ATM/SSBM policies and procedures for your branch location
Requirements:
* QFA or APA in Loans and/or Savings & Investments, with up-to-date CPD hours
* Strong interpersonal and communication skills, with a commitment to delivering exceptional customer experiences
* Significant level of proven sales, customer service, or clerical experience in a regulatory compliant environment
* Commitment to working in a sales environment
About Us:
We are a retail and SME bank dedicated to providing innovative products and services through our evolving digital landscape. We strive to champion diversity and inclusion, aiming to attract and retain individuals with diverse backgrounds and abilities to enhance our services for all customers and communities we serve.