Lead a High-End Food and Beverage Team
A seasoned hospitality professional is sought to drive exceptional service delivery at a prestigious site in the Mid-West. This is an excellent opportunity for an ambitious individual who can effectively manage projects, lead teams, and develop talent.
Key Responsibilities:
* Strategically oversee project execution, ensuring timely completion and stakeholder satisfaction.
* Empower on-site teams to achieve key objectives by setting clear goals, providing training and coaching, and measuring performance.
* Recruit, select, onboard, and train new team members to ensure seamless integration and enhance team dynamics.
* Collaborate closely with clients and customers, responding thoughtfully to their suggestions and feedback.
* Maintain day-to-day service delivery according to agreed KPIs and SOPs.
* Monitor service standards continuously, addressing or escalating gaps as necessary.
* Model superior service to clients and customers while fostering a culture of excellence.
Requirements:
* Previous experience in luxury food and beverage establishments.
* Excellent communication skills, coupled with confidence and the ability to listen, influence, and manage multiple stakeholders.
* Proven experience in change management and leadership development.
* Strong understanding of operational systems within fast-paced food and beverage services.