Job Details: Relationship Management Advisory
Please note, this position can be based in either the Dublin or Navan offices.
Responsibilities
* Ensure proactive engagement with key partners
* Maintain and develop relationships with all key stakeholders such as sales, clients and intermediaries
* Work closely with other departments to help them better understand clients’ need
* Collaborating in producing meaningful MI for key stakeholders such as sales, clients and intermediaries
* Ensure adherence to policies and procedures across the various products and business lines.
* Embrace a risk aware mind-set and ensure any issues / risks are identified and brought to management attention in a timely manner
* Portray a mind-set of continuous improvement and innovative thinking
* Bring ideas and improvements to the table and operate a can-do attitude
* Complete all tasks in a manner cognisant of the following measures: End to end timelines, First point resolution, removal of waste, Customer effort, Costs
* Use initiative for problem solving and identification of improvement measures
* Identify opportunities to enhance customer experience
* Support the roll out of strategic projects and initiatives as required
Required Knowledge, Skills & Behaviours
* At least 2 years experience in customer relations service, account management or other customer-facing roles
* Bachelor in business administration or a related field
* Excellent communication and problem solving skills
* Excellent English with proficiency in at least a second language ( Spanish, French, Finnish, Italian)
* Exceptional written and verbal communications skills with the ability to work across all departments, clients, and business units
* The ability to communicate confidently – both through speaking and writing – with colleagues and clients from all levels of an organisation
* Goal-Setting and planning. Well organised and solution orientated individual.
* Ability to work in a team
* Ability to promote change
* Client centric approach with focus on creating the best possible experience
* Embrace a risk aware mind-set and ensure any issues / risks are identified and brought to management attention in a timely manner
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