Join Our Team as a Multilingual Content Moderator!
Do you want to make a difference in our online community?
My client is looking for multilingual professionals with strong interpersonal skills, excellent verbal and written communication, and most importantly, empathy.
Help us resolve inquiries accurately, empathetically, and on time!
Main Responsibilities: Investigate and resolve reported issues (via ticketing system), such as account support requests or potentially abusive content.
Enforce client's Terms of Use by monitoring reports of abuse on the site.
Stay knowledgeable about client's products and community standards.
Use market-specific knowledge to find scalable solutions for our community.
Gather, analyse, and utilise data to improve user experience.
Recognise trends and patterns and escalate issues outside company policy to the global team.
Identify inefficiencies in workflows and suggest solutions.
Skills