Customer Advocacy Executive
Salary: €18 per hour
Job Description:
- Servicing customer loan accounts through inbound and outbound calls.
- Maintaining system records and updating them following every customer interaction.
- Liaising with internal departments to expedite required information.
- General loan administration tasks, such as issuing mortgage statements and redemption statements.
- Working within agreed Service Level Agreements (SLA's).
- Managing customer complaints, ensuring successful resolutions.
Required Skills and Qualifications:
- Previous experience in financial services is essential.
- Willingness to study QFA exams or possess an APA certification.
- Excellent interpersonal and communication skills.
- Ability to adapt to a fast-paced environment.
- Attention to detail and accuracy, along with multitasking capabilities.
Benefits:
- Opportunity for extension depending on performance.
Key Responsibilities:
- Handle customer interactions effectively.
- Maintain accurate records and update system accordingly.
- Collaborate with internal teams for efficient information sharing.
- Perform administrative tasks related to loan servicing.
- Meet SLA targets and resolve customer complaints professionally.