Job Overview
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The Sales & Service Advisor role is a key position in our team, responsible for delivering exceptional customer experiences and meeting agreed service standards. The successful candidate will work collaboratively with customers to identify suitable banking solutions and take ownership of delivering outstanding results.
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Key Responsibilities:
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* Meet service standards by working collaboratively with customers to provide tailored solutions.
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* Take ownership of delivering exceptional customer experiences.
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* Work effectively within a collaborative environment to achieve shared objectives.
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* Be accountable for responsibilities and follow through on commitments with reliability and integrity.
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Requirements:
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* Excellent customer relationship skills, with the ability to engage with customers and represent the bank with expertise.
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* Passion for delivering the best possible experience to customers.
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* Ability to work co-operatively with others across the organization to achieve shared objectives.
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* Fulfill customer requests, resolve problems, and respond to customers' questions through multiple channels.
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* Achievement of APA/QFA qualification is desirable but not mandatory.
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Why Work for Us?
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* We are committed to offering our colleagues choice and flexibility in how we work and live.
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* Our hybrid working model enables people to balance their time between working from home and the designated office.
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* Market-leading pension scheme.
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* Healthcare scheme.
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* Variable pay.
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* Employee assistance programme.
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* Family leave options.
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* Two volunteer days per year.
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Key Capabilities
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* Customer First: Building strong customer relationships and delivering customer-centric solutions.
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* Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
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* Ensures Accountability: Holding self and others accountable to meet commitments.
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* Customer Service Excellence: Fulfilling customer requests, resolving problems, and responding to customers' questions through multiple channels.
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* Self-Aware: Reflecting on activities and impact on others, admitting mistakes, and gaining insight from experiences.
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