TIK Team Member - Sales Assistant & Administrative SupportAre you passionate about yarn and crafting, with a talent for customer service and organisational skills? Join our friendly team at This is Knit, a family-run yarn shop in Dublin. We've been inspiring knitters worldwide for 19 years and are proud to be a Top 5 Finalist in the 2024 Retail Excellence Awards Independent Store Of The Year category and to have been named one of the Top 100 Shops by "The Gloss x The Shopkeepers."We're looking for a dynamic individual to help us continue providing top-notch service and support both in-store and online.This role is based in Dublin 2.Key Responsibilities:Customer Service: Assist customers on the shop floor, offering guidance, answering questions, and ensuring a delightful shopping experience.Order Fulfillment: Pick and pack online orders meticulously, ensuring accuracy and care in every package.Online Customer Support: Provide prompt and helpful responses to online customer enquiries, resolving issues and maintaining a positive customer relationship.Team Coordination: Collaborate seamlessly with both in-store team members and remote colleagues to ensure smooth operations and communication.Visual Merchandising: Design and set up attractive shop floor displays to inspire our customers.Maintenance of Shop Floor: Handle various cleaning duties, including dusting, hoovering and keeping the shop floor in a tidy and attractive condition for all our customers.Stock Management: Process incoming stock deliveries, ensuring all items are accounted for and properly organised in the inventory system.What We're Looking For:A Passion for Yarn and Crafting: A genuine love for knitting, crocheting, or other yarn-related crafts.Excellent Communication Skills: Friendly, clear, and supportive in both in-person and online interactions.Creativity: A strong design sense for creating content and displays that engage and inspire.Team Player: Enjoys working collaboratively and maintaining strong communication with fellow team members.Organisational Skills: Detail-oriented and efficient in managing tasks and responsibilities.Why Join Us?Inclusive Environment: We celebrate creativity and inclusivity and foster a welcoming space for everyone.Friendly Atmosphere: As a family-run business, we offer a warm and approachable work environment.Recognized Excellence: Be part of a team that's proud to be a Top 5 Finalist in the 2024 Retail Excellence Awards Independent Store Of The Year category and named one of the Top 100 Shops by "The Gloss x The Shopkeepers."Growth Opportunities: Opportunity to develop both your crafting skills and professional abilities in a supportive setting.If you're excited about combining your love for yarn with a varied and engaging role, we'd love to hear from you. Apply today and join a team that's dedicated to making the world a more creative place.Job Types: Permanent, Part-timePay: From €13.50 per hourExpected hours: 20 – 24 per weekBenefits:Employee discountStore discountApplication question(s):Why do you want to work with us at This is Knit?Do you know how to knit or crochet?Education:Leaving Certificate (preferred)Experience:Customer service: 1 year (required)Language:English (required)Work Location: In person