Technical Support Expert
We are seeking a highly skilled technical support specialist to join our global team. As a renowned industry leader in the medical devices and healthcare sector, we strive to deliver exceptional customer experiences while fostering growth and collaboration.
Key Responsibilities:
* Handle inbound customer inquiries with professionalism, empathy, and efficiency.
* Deliver first-line troubleshooting for customer issues across assigned product ranges by diagnosing problems and asking targeted questions to reach resolution.
* Accurately document all customer interactions, complaints, and inquiries in line with company procedures.
* Communicate investigation results to customers via clear, well-structured written reports and phone conversations.
* Resolve issues within agreed timelines, meeting key performance indicators for both individual and team targets.
* Identify and recommend process improvements to enhance team performance and customer satisfaction.
Qualifications and Experience:
* Minimum of 1 year's experience in any medical/clinical setting or a customer-facing role.
* Proven ability to deliver outstanding customer experiences while managing technical complaints.
* Fluency in German or Norwegian is essential.