IT Support Engineer - Dublin Airport Working as an IT Support Engineer, youll provide and maintain continuity of service for all components of the Airport passenger processing system and resolve any technical issues, including more complex issues requiring specialist knowledge, which may occur. Key Accountabilities: Carry out regular routine and preventative maintenance on the range of passenger processing equipment within the airport. Respond to all customer incidents and service requests passed across by the Global Service Desk and resolve any user faults within agreed SLAs Troubleshoot and resolve all airline host and connectivity issues Maintain a high level of communication at all time with both colleagues and senior members of staff and provide timely updates to the Global Service Desk so that progress against each individual incident can be updated as required. Resolve any issues escalated by the Airport Technicians in a timely manner to ensure that customer SLAs can still be met. Offer support and on-site training and coaching to the Airport SSK engineer to increase their understanding and skill in resolving incidents. Identify any spares required and advise the Global Service Desk accordingly to ensure that the customer incident can be updated accordingly. Carry out regular \"floor-walking\" and pro-active line of sight checks to identify and resolve any issues before they are raised as incidents through the Global Service Desk. Skills and Qualifications: Good knowledge and experience in Microsoft Desktop software is a requirement. An understanding of network protocols, server hardware and configurations or other IT qualifications CompTIA A+ Desirable Self-motivated with a willingness to learn and adapt to any new change or situation Good verbal and written communication skills Must be open to work on a Fixed term contract About us: ESP Global Services is a leader in providing customized, 24/7 IT support solutions to the aviation industry. With a dedicated service delivery team, we provide seamless day-to-day support via on-site engineers, responsive visiting engineers, and a multilingual service desk that manages over 1,000 tickets per day for more than 200 customers worldwide. Why Join Us? Work in a critical and fast-paced environment with opportunities to make an immediate impact on the operations of a major international airport. Be part of a supportive and collaborative team, committed to professional development and innovation. Receive competitive compensation, including shift allowances and a comprehensive benefits package. Career growth opportunities within a leading IT support provider in the aviation sector. Join a team that values excellence our ISO 9001 certification reflects our commitment to quality and superior customer service.