Job Title: Operations Manager
Operations Manager Role Overview
The role of an experienced Operations Manager involves playing a key part in the strategic and day-to-day running of hotel operations.
Key responsibilities include supporting and enhancing profitability, service excellence, and team performance across various departments including Food & Beverage, Front Office, Housekeeping, Kitchen, and Maintenance.
* Drive operational efficiency and manage costs effectively across hotel departments.
* Collaborate with senior management to provide strategic support for operational needs.
* Ensure consistent high-quality service standards are maintained across all guest-facing and back-of-house departments.
* Lead, train, and motivate departmental managers to achieve high performance and excellent guest satisfaction.
* Analyse performance data and identify areas for improvement.
Essential Qualifications:
* A minimum 3-4 years' experience as an Operations Manager within a hotel, resort, or hospitality setting is required.
* Strong understanding of standards in Food & Beverage, Front Office, and Guest Relations is essential.
* Proven ability to lead cross-functional teams and deliver operational excellence is necessary.
* Excellent interpersonal, communication, and leadership skills are required.
* Strategic thinker with strong organisational and financial acumen is essential.