Overview
Prometric is a global leader in technology-enabled testing and assessments. Our market-leading solutions empower clients to develop and launch testing programs worldwide, accurately measure results, and ensure performance quality. Prometric delivers more than 8 million tests annually for over 350 clients across academic, corporate, financial, government, healthcare, professional, and IT sectors. Tests are delivered flexibly via the web or through a robust network of thousands of test centers in more than 160 countries.
Job Title: Manager, Technical Services
Reports To: Director, Technology Operations
Department: Technology Operations
Location: Dundalk, Co. Louth (Hybrid)
Hours of Work: 37.5 hours weekly
Job responsibilities / Main Duties & Responsibilities
* Able to manage a global team with employees in Ireland, Kuala Lumpur, Malaysia, Gurgaon, India, Japan and US
* Drive teams to improve customer support
* Maintain all computing equipment globally and keep all items up to date
* Provide Office 365 support to company departments to include training, developing and support
* Provide clear and concise communication to business, including procedural documentation, communication of new projects, and escalations from the remainder of the business
* Manage expense and capital budgets for supporting all systems
* Drive innovation with all employees and their computing needs
* Work with department managers to determine computing needs and then provide solutions for employees
* Drive global collaboration by providing tools and training to all employees
Essential Criteria
* Bachelor's degree in Computer Science, Business Information Systems, or equivalent.
* MCDST (Microsoft Certified Desktop Support Technician) Certification or higher-level Microsoft certification is preferred
* Advanced knowledge of Microsoft Windows operating systems (10, 11) and Microsoft Office Suite.
* Advanced technical installation and troubleshooting experience
* Ability to lead large, global, cross functional teams on project-based solutions
Desirable Criteria
* Excellent customer service skills and demeanour, both on the phone and in-person
* Demonstrated professionalism and courtesy, especially in challenging situations.
* Highly organized to support multiple projects, functional areas, and ongoing support
Employee Benefits
* Pension Scheme
* Healthcare Scheme
* Life Assurance
* Employee Health and Wellbeing Initiatives
* Enhanced Annual Leave
* 24/7 Employee Assistance Programme
* Enhanced Maternity/Paternity Leave
* Social Club
* Free carparking
Seniority level
* Mid-Senior level
Employment type
* Part-time
Job function
* Engineering and Information Technology
Industries
* IT Services and IT Consulting
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