Senior Technical Account Manager
Our client is a dynamic consulting and digital transformation business. They partner with some of the world's most innovative companies to deliver cutting-edge solutions across software development, QA, project management, and business analysis. The role reports to the Director of Delivery & Operations and focuses on delivering senior leadership across client engagements, shaping delivery strategies, building long-term client relationships, and driving commercial growth.
Responsibilities
* Client Engagement & Strategic Management: Serve as a trusted advisor to senior stakeholders, including C-suite clients; drive strategic partnerships, lead review meetings, and ensure client satisfaction; manage risks, resolve challenges, and continuously improve service quality.
* Technical Delivery Oversight: Oversee complex, multi-service line programmes (PM, BA, Dev, QA); collaborate on enterprise-level planning and delivery strategies; promote continuous improvement across teams and client engagements; lead cross-functional teams across onshore, offshore, and nearshore models; partner with HR and Resource Management on planning, staffing, and development; support consultant growth, engagement, and rotation planning.
* Commercial & Contractual Influence: Identify and convert growth opportunities within existing accounts; drive proposal creation and RFP responses in collaboration with sales; ensure contracts align with legal, commercial, and client expectations.
Requirements
* 15+ years in client delivery, account management, or consulting leadership
* Proven success managing complex programmes and enterprise client relationships
* Strategic thinker with a sharp commercial mindset and strong influencing skills
* Comfortable operating in matrixed environments and leading diverse teams
* Deep understanding of consultancy services, delivery operations, and legal frameworks
* Experience in the Retail sector is an advantage
For more info on this role please reach out to sean.whelan@gempool.ie or apply via LinkedIn
Location: Dublin, County Dublin, Ireland (hybrid/work arrangement as applicable)
Note: This job information is presented as part of GemPool Recruitment's job postings and may be updated over time.
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