As a Donor Engagement Coordinator, you will play a vital role in building and maintaining relationships with our public supporters. The successful candidate will have a high level of proficiency in written and spoken English, excellent phone manner, and a positive donor-centric approach.
About the Role:
* The primary objective is to engage cash donors and regular givers, fostering overall support, commitment to the cause, and driving repeat gifts and enhanced support from the public.
Key Responsibilities:
1. Manage donor interactions to inform, develop relationships, and encourage ongoing support and engagement.
2. Administer financial processes to achieve key performance indicators (KPIs) for turnaround in donor acknowledgement, tax reclaim receipting, and monthly reporting.
3. Ensure accurate data input to the customer relationship management (CRM) system and carry out regular data cleansing checks.
4. Provide excellent customer service and manage relationships with donors and supporters.
Requirements:
* A strong administrative background, attention to detail, and ability to learn quickly are essential.
* Experience with databases, CRM systems, and MS Office is highly desirable.
Benefits:
* This role offers a unique opportunity to work with a dedicated team, contributing to the success of our organization.