Join to apply for the Customer Services Assistant role at HANNON Transport Ltd.
Purpose of the Role
We are seeking a dedicated and customer-focused Customer Service Representative to join our dynamic team. As a key member of our customer service department, you will be responsible for providing exceptional service to our clients and ensuring their transportation needs are met efficiently and effectively.
Job Details
* Job Title: Customer Services Assistant
* Department: Transport Operations
* Reports To: Operations Manager
* Location: Lusk, Co. Dublin
* Hours of Work: 11am - 7pm Monday to Friday, with 1 in 3 weekends 8am - 4pm. Days off in lieu for weekends.
Responsibilities
1. Customer Interaction: Handle inbound and outbound inquiries via phone, email, and chat, providing timely and accurate information.
2. Problem Resolution: Address and resolve customer complaints promptly to ensure satisfaction.
3. Booking and Scheduling: Assist with transportation bookings, modifications, and cancellations.
4. Data Management: Maintain accurate records in our CRM system.
5. Collaboration: Coordinate with operations and logistics teams for seamless service.
6. Feedback Collection: Gather and report customer feedback for service improvement.
7. Policy Adherence: Comply with company policies and regulatory requirements.
Qualifications and Skills
* Education: High school diploma or equivalent; additional qualifications in customer service are a plus.
* Experience: Previous customer service experience, preferably in transport or logistics.
* Skills: Excellent communication, problem-solving, proficiency in CRM tools, multitasking, attention to detail.
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