Job Title:
Onsite IT Support Engineer
Location:
Dublin 2
Job Type:
Contract (12 months initially, up to a total of 4 years)
Work Type:
On-site, Monday to Friday, 08:30-17:30
Role Type:
IT Helpdesk Support (Junior)
Overview of Role
IT Resourcing at Ergo, are looking for an Onsite IT Support Engineer for a large public sector client based in Dublin 2. This role would be part of a Helpdesk team which supports over 1,000 end users.
What will you do?
* Act as first point of contact for ICT support via phone and email
* Provide second-level support remotely and onsite
* Deliver deskside assistance in Dublin office when needed
* Escalate complex issues to senior support or service providers
* Set up and configure hardware, mobile devices, and software
* Brief users on using laptops, tablets, and phones
What do you need?
* At least 1 year of experience in a similar helpdesk/service desk role
* Excellent communication skills and experience in supporting end users over email, phone and remote desktop
* Ability to work onsite every day in Dublin 2
* Familiarity with ticketing systems
* Proficiency in M365 and Windows support along with iOS/Android device setup experience.