Job Description:
The Director of Rooms Division is a key leadership role responsible for the strategic direction and operational excellence of the Front Office, Accommodation, and Maintenance departments.
* Lead and oversee the Rooms Division, setting strategic priorities while ensuring smooth daily operations.
* Inspire, guide, and develop teams across Front Office, Accommodation, and Maintenance, cultivating a culture of accountability, professionalism, and excellence.
* Track and enhance guest satisfaction, responding proactively to feedback and continuously improving service standards in line with Forbes and brand expectations.
Qualifications & Experience:
A Bachelor's degree in Hospitality Management or related discipline is required. The ideal candidate should have progressive leadership experience in luxury hotel Rooms Divisions, including at least 13 years at Director level.
* Proven management of Front Office, Accommodation, and Maintenance/Engineering in a high-end hospitality setting.
* Hands-on experience with Forbes Travel Guide audits.
* Strong expertise in P&L oversight, CAPEX management, and operational cost control.
Proficiency with PMS, Reservation, and Guest Relations Management systems is essential.