Morgan McKinley is seeking an experienced and driven Client Relationship Manager to join our high-performing Healthcare division. This is a business development-focused role within the healthcare sector, offering the opportunity to partner with some of Ireland's largest and most dynamic organisations.
We're looking for someone with a strong track record in business development within healthcare or related sectors, combined with a solid understanding of recruitment delivery or account management. You will act as a key point of contact for clients, ensuring excellence in service delivery and forging long-term strategic partnerships.
Key Responsibilities:
Client Relationship & Account Management
- Serve as the primary Account Manager for key healthcare clients.
- Lead on business development activities, identifying and securing new client partnerships in the healthcare sector.
- Provide strategic guidance and support to internal consultants and managers working on key accounts.
- Oversee delivery against agreed SLAs and KPIs; proactively address any underperformance.
- Conduct regular account review meetings, promoting collaboration and transparency.
- Maintain strong visibility across assigned accounts and serve as the go-to contact for client needs and escalations.
- Promote compliance with all regulatory and contractual obligations.
Service Delivery Oversight
- Conduct weekly service reviews with delivery teams to ensure alignment with client expectations.
- Anticipate and prepare for upcoming hiring needs to ensure swift delivery when roles go live.
- Drive high-quality service standards that exceed client and candidate expectations.
- Act quickly to resolve issues in line with client SLAs.
- Support client branding initiatives and PR opportunities as directed by senior leadership.
Process Improvement & Administration
- Ensure all client-related data is accurate through regular quality audits.
- Monitor and enforce adherence to all contractual terms (rates, rebates, tenure, etc.).
- Partner with the compliance team to guarantee timely completion of onboarding checks.
- Ensure internal teams uphold company policies, procedures, and ethical standards.
About You
- Proven business development experience within the healthcare sector is essential.
- Experience in recruitment delivery or account management is highly desirable.
- Strong stakeholder engagement and relationship-building skills.
- Excellent organisational, communication, and problem-solving abilities.
- Able to thrive in a fast-paced, target-driven environment.
- Passion for delivering exceptional client service and continuously improving performance.
If you're a commercially minded professional with a strong background in healthcare and a passion for building impactful client relationships, we'd love to hear from you.
Our Values and Culture
Our Culture & Values
At the heart of our /"Go Beyond/" culture are core values include:
- We Succeed Together
- We Simplify the Complex
- We Go Beyond
We are committed to fostering a diverse, inclusive, and supportive workplace, where every team member can thrive. To discuss this opportunity further, please apply now or get in touch with - Lisa O'Connor -Senior Talent Acquisition Specialist.