Support Advisor Job Description
We are looking for a Support Advisor to provide exceptional customer service and support to our clients' customers.
This is a fantastic opportunity for individuals who are passionate about delivering outstanding customer experiences and possess excellent communication skills.
About the Job
The successful candidate will be responsible for:
* Providing customer support via phone, email, and chat.
* Resolving customer complaints and queries in a timely and professional manner.
* Working collaboratively as part of a team to achieve business objectives.
* Maintaining accurate records and reports using reporting tools.
* Developing and implementing effective solutions to improve customer satisfaction.
Job Requirements
To succeed in this role, candidates must have:
* Two years proven customer service experience in an agile environment.
* A 2nd level education.
* Excellent self-management skills.
* The ability to collaborate within a team.
* An approachable personality.
* IT proficient.
* Exceptional understanding of reporting tools.
Benefits Package
We offer a competitive benefits package including:
* Flexible shift patterns.
* Competitive hourly rate.
* Development and training opportunities.
* Yearly salary increase based on performance.
* An incentive program with a monthly bonus.
* A contribution towards Health Insurance after 12 months.
* Pension contributions after 12 months.
* Gym Membership for Ryano's fitness Shannon.
* 20 days annual leave + 10 bank holidays.