Job Title
We are seeking a highly organized and motivated individual to join our dynamic team as a Customer Operations Specialist. In this role, you will be working for a large banking organization who are looking for someone to join the organisation on an initial 12-month basis.
Job Summary
The FSG Retail Operations Team delivers operational and third-party stakeholder management services supporting the wider Retail, Arrears, Credit & Collections (RACC), Customer Management and Loan Recoveries teams in a simple and efficient manner. The role is to be part of a large and dynamic, fast-paced team, with the responsibility of working within guidelines to achieve agreed daily targets, ensuring information is complete, accurate and readily available.
Key Responsibilities
* Maintain a clear focus on achieving expected results.
* Be a self-starter with the ability to work on your own initiative with a strong attention to detail.
* Have excellent interpersonal and communication skills (written and verbal) and confidence to interact with all levels of management on a regular basis.
* Understand the need to provide high-quality customer service, deliver to customer expectations and act with total integrity.
* Have strong time management skills with the ability to prioritize tasks.
Selection Criteria
* Communication & influencing – Communicates with confidence and competence to positively influence the outcome of decisions and gain commitment.
* Results Focus – Goes beyond focusing on agreed goals to create new and stretching challenges and learn from mistakes.
* Teamwork & collaboration – Shares in successes and disappointments, plays any part in the team, moving from task to task with no difficulty.
* Customer Relationship Management-Takes personal responsibility for delivering a level of service that often exceeds customer expectations.
* Problem-solving & decision-making – Appropriately analysing issues, drawing on expert advice, consulting and collaborating, making decisions.
What You'll Get in Return
Flexible working options are available.