My client is seeking a highly experienced Interim Operations Manager to provide short-term support for the day-to-day coordination of our domestic abuse Refuge and Outreach Services, during a period of leadership transition. This is a key operational role to ensure continuity, stability, and adherence to organisational policies and procedures.
The role is ideal for someone with strong team leadership, operational management, and organisational skills. The successful candidate does not need to have a background in domestic violence work, but must be an excellent, detail-oriented people manager who can keep systems functioning, staff supported, and services running smoothly.
Key Responsibilities:
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Operational Oversight
Oversee daily operations of refuge and outreach services, ensuring effective service delivery, staff coordination, and issue resolution.
- Staff Management & Supervision
Provide leadership in the absence of service leads, support staff performance, monitor rosters and attendance, and maintain accountability.
- Policy, Procedure & Compliance
Ensure consistent application of policies and procedures, conduct internal audits, and escalate safeguarding or quality concerns.
- Administration, Reporting & Compliance
Manage databases, ensure accurate data entry, prepare reports, support audits, and assist with fundraising and financial admin tasks.
- Liaison with Leadership
Work closely with the CEO on operational decisions, quality standards, and weekly reporting.
- Team Coordination
Facilitate effective inter-team communication, meetings, and implementation of service programming in the absence of key coordinators.
Person Specificication:
- 5+ years' experience in operations or service management in social care, housing, healthcare, or similar sectors.
- Proven team management and accountability-building skills.
- Highly organised with strong attention to detail and task completion.
- Capable of working independently while effectively reporting to leadership.
- Experienced in policy and procedure implementation.
- Strong communication, people management, and conflict resolution abilities.
- Calm, flexible, and solution-focused in high-pressure settings.
- Full clean driver's licence and access to transport required.
Desirable:
- Experience in women's services, crisis accommodation, or charitable organisations.
- Knowledge of compliance in the Irish not-for-profit sector.
- Project management experience.