Operations Manager - 4? Hotel, Limerick Are you a driven hospitality professional with a strong background in hotel operations and leadership? A well-established 4-star property in Limerick is seeking an experienced Operations Manager to oversee the day-to-day running of the hotel, ensuring exceptional guest service, operational efficiency, and financial performance. This is a pivotal leadership role for an experienced hospitality professional who thrives in a dynamic environment and is ready to make a significant impact across all operational departments. Role Purpose To plan, direct and oversee the safe, efficient and profitable day-to-day operation of the hotel. The Operations Manager will ensure the property is well-maintained, service standards are consistently high, and departmental performance aligns with budgetary and business goals. Key Responsibilities Operations Manage all aspects of daily hotel operations, maintaining the highest standards of product and service. Provide leadership and direction to all Heads of Department and senior managers, ensuring alignment with operational goals. Communicate effectively with the management team through regular meetings and one-to-one updates. Act as a key point of contact for guest interaction and feedback, ensuring prompt resolution of issues. Oversee Food & Beverage operations, approving menus, promotions and service standards. Work closely with the Rooms Division Manager to maintain property standards and enhance online reputation. Support IT, maintenance and sustainability initiatives across the property. Prepare the property for external audits (EHO, Health & Safety, Food Safety). Financial Management Contribute to the annual business plan and budget in collaboration with senior management. Complete monthly and quarterly forecasts and brief Heads of Department on performance results. Manage payroll and departmental expenses within budgetary limits. Support the implementation of the CAPEX programme, including supplier liaison and budget control. Ensure strong stock management, cost control, and gross profit performance across departments. Conduct regular competitor and pricing analysis for F&B operations. Human Resources & Training Work with the HR Manager to ensure compliance with all statutory training (e.g. manual handling, HACCP, first aid, fire safety). Oversee recruitment, training, and development of operational managers and supervisors. Conduct appraisals, set objectives, and support succession planning within departments. Ensure effective internal communication and engagement through team meetings and feedback sessions. Manage disciplinary and performance procedures appropriately. Health & Safety Ensure full compliance with fire, food safety, and health & safety regulations. Maintain all risk assessments and ensure follow-up actions are completed. Oversee accident reporting and liaise with insurance providers as required. Ensure pool management and water system safety protocols are maintained. Sales & Marketing Support Attend weekly sales and revenue meetings to support strategic growth initiatives. Collaborate with the Revenue and Sales teams to maximise room yield and promote F&B outlets. Represent the hotel at client meetings, local business events, and trade shows as needed. Support wedding and event sales, ensuring competitiveness and profitability in the local market. Guest Care Ensure guests receive an outstanding level of service at all times. Proactively anticipate guest needs and resolve any issues with empathy and efficiency. Promote a culture of genuine hospitality and teamwork throughout the hotel. Essential Skills & Experience Proven experience in a 4? or 5? hotel operations or senior management role. Strong leadership and people management skills. Excellent communication and organisational abilities. Commercially astute with experience managing budgets and operational KPIs. Calm and effective under pressure, with a focus on maintaining high standards. Exceptional attention to detail and commitment to guest satisfaction. Desirable Experience within the Limerick or Mid-West hotel market. Relevant hospitality or business management qualification. Experience with sustainability and green initiatives in hotel operations. What's on Offer Salary of €70K and performance-related benefits. Meals on duty and staff wellbeing initiatives. Career development opportunities within a supportive management structure. A dynamic working environment in one of Limerick's leading 4-star hotels Skills: Hotel Operations Management Leadership Financial Acumen Guest Experience Staff Development Health & Safety Compliance Food & Beverage Management