OverviewWe're looking for friendly, motivated, and customer-focused individuals to join our busy contact centre team as an Inbound Customer Service Advisor. You'll be the first point of contact for our customers, handling incoming calls, answering queries, and providing an excellent customer experience every time.This position is based in our contact centre in Dundalk, Co. Louth.Key ResponsibilitiesAnswer calls and respond to customer queries via multiple channels in a professional and efficient mannerProvide accurate information about products, services, and accountsResolve issues effectively, escalating when necessaryUpdate customer records with attention to detailWork towards individual and team performance targets (quality, customer satisfaction, call handling times)Deliver a positive customer experience at every interactionAbout YouYou are an excellent communicator and have the ability to build rapport and be highly engaging with customers using multiple channels (phone, email, social media, chat etc.)A friendly and professional telephone mannerStrong problem-solving skills and attention to detailAbility to work well under pressure in a fast-paced environmentComfortable using computer systems and handling multiple applicationsPrevious customer service or contact centre experience is an advantage, but not essential – full training will be providedWhat We OfferSalary: €28,762.50Bonus: Annual performance related bonus of €1,200Healthcare & Pension: Private health insurance (LAYA) and company pension scheme after 6 monthsAnnual Leave: 20 days paid per year, plus 1 additional day for every year based on tenure - up to 25 daysTraining: Full Training and on-going coaching providedRewards: Monthly performance and Engagement IncentivesEAP: Employee assistance programmeDevelopment: Talent management programmes and career development opportunitiesPerformance review: Annual performance review process linked to pay reviewsOur award winning 'CEC' prides itself on having one of the best environments, to grow your career. We have numerous ongoing development courses (nationally accredited and award winning) for all our High Potential High Performers, some of the best employee benefits in the country: including Healthcare, Pension, VIP Premier League tickets, 1878 access to the 3-arena for all employees, monthly employee social nights and much much more…