Join to apply for the Receptionist role at Fitzwilliam Lawn Tennis Club
Join to apply for the Receptionist role at Fitzwilliam Lawn Tennis Club
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Fitzwilliam Lawn Tennis Club, one of Irelands premier private members clubs, is recruiting for a full-time receptionist to work in our busy Front Office department.
We require a front-facing team member who is self-motivated, customer-focused & enjoys ensuring that members & their guests receive a warm welcome each time they visit the club. Friendliness & professionalism are core principles upon which the clubs service ethos is built.
The advertised role is full time comprising of morning and evening shifts over a 7-day roster.
The Ideal Candidate Must
* Be a fluent English speaker
* Be chatty, member-focused and courteous
* Have a natural ability to explain concepts, queries, and instructions
* Be able to multi-task in a busy environment
* Ideally have experience within the hospitality industry
* Be alert and have well developed observation skills
* Be fluent in a digital environment software and computer skills
* Available to work a rotation of shifts including daytime, evenings and weekends
* Authorised to work full time in Ireland - the company isn't offering visa/sponsorship or relocation packages for this role
Duties And Responsibilities Of The Role
The role includes but is not limited to:
* Greeting members and their guests
* Answering and directing telephone calls using correct salutations and telephone etiquette
* Responding to member queries via telephone, email and in person
* Processing all member booking and event requests, changes and cancellations
* Operate ESP Point of Sale and Member database
* Monitoring access to the club
* Manage event, court and class booking systems for sports and catering events
* Balance end of shift and end of day
* Maintaining a thorough knowledge of:
o Club Rules and Bye Laws
o All facilities/services, hours of operation and availability
o The layout of all facilities and how to access them
o Restricted access dates/times
o All Club events
Skills And Experience
* MS Word and Excel skills essential
* General computer proficiency
* Excellent communication, organisational and administration skills
* Flexible and pro-active attitude
* Experience working in a busy, people-oriented environment.
Benefits
* Meals on duty
* Training & development
* Annual Bonus
* Bike to work scheme
* Staff events throughout the year
* Employee Assistance Program
Work Location: In person
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Administrative
* Industries
Administrative and Support Services
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