Job Opportunity
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We are seeking a highly skilled and experienced Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing excellent customer service and support to our clients.
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Key Responsibilities:
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* Receive, log, and resolve user-reported issues via various channels (phone, email, ticketing system).
* Troubleshoot technical problems with software, hardware, and network systems.
* Identify and escalate complex or unresolved issues to second/third-level support teams.
* Process requests for new services or modifications to existing ones.
* Support Windows Desktops, Outlook, Network issues, Office, O365.
* Maintain and build knowledge base articles.
* Application troubleshooting and 1st-level support.
* Manage and assign file permissions and access rights.
* Support of Mobile Devices.
* Providing clear and concise updates to users on the status of their tickets.
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Requirements:
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* 2+ years working in a Service Desk environment.
* Active Directory, Microsoft Exchange, MS Office 365 - Level 1 support.
* Excellent customer service & communication skills, focus on providing a positive user experience.
* Ability to prioritize tasks and manage workload effectively.
* Ability to adapt to changing priorities and work under pressure.
* Excellent Team work skills.
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Benefits
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This is an exciting opportunity to work in a dynamic environment with a talented team. We offer a competitive salary and benefits package, including opportunities for career growth and development.
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Equal Opportunities Employer
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We are an equal opportunities employer and welcome applications from all qualified candidates.