Excel Recruitment is seeking an experienced Front Office Manager for our client, a prestigious 4* Hotel in the Northwest, renowned for exceptional hospitality and creating unforgettable guest experiences.
This is a fantastic opportunity to lead a dedicated Front Office team in a luxury environment while enjoying excellent benefits and career progression.
Benefits of the Front Office Manager role
1. Competitive salary
2. Free car parking
3. Opportunities for career progression and professional training
4. Generous employee discounts and perks
5. Recognition and rewards programme
6. Employee referral scheme
7. Social team events
8. Meals on duty
Requirements of the Front Office Manager
9. Proven experience in hotel front office operations in a managerial or supervisory role
10. Strong leadership and communication skills to inspire and motivate a team
11. Excellent organisational skills with a keen eye for detail
12. A guest-focused mindset and a passion for exceptional service
13. Proficiency in hotel management software and Microsoft Office
14. Valid work permit and documentation
Responsibilities of the Front Office Manager
15. Oversee daily front desk operations including check-in/check-out, reservations, and guest queries
16. Lead, support, and train front desk staff to maintain high service standards
17. Handle guest complaints and resolve issues promptly to ensure satisfaction
18. Collaborate with other hotel departments to ensure smooth operations
19. Prepare weekly rosters for the Front Office team
20. Work with the Accommodation department to manage room inventory and maximise occupancy/revenue
21. Monitor Front Office systems and equipment, reporting any issues promptly
If you are a motivated hospitality professional ready to take the next step in your career, we'd love to hear from you.
Apply now with your CV via the link below or call Kevin for more information 087 381 3866
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