Sales Support Advisor
Department: Loyalty
Employment Type: Full Time
Location: Dublin 18
Compensation: €28,000 - €33,500 / year
Description
We are seeking an Advisor for our growing Change of Tenancy Team. This is a high-reward job with fantastic progression opportunities. It is an office-based role, with option for Hybrid setting, pending the successful completion of the probation period.
The successful candidate will be responsible to cross-sell and onboard to new customers joining PrepayPower Energy through the Change of Tenancy channels, via phone, webforms, chat and emails.
Key Responsibilities
* Use customer rapport building skills to minimise existing customer churn & maximize new customer sign-ups.
* Provide a superb customer onboarding experience.
* Offer outstanding support to customer queries.
* A suite of Sales & Retention tools available to encourage customers to stay/take-up PrepayPower services.
* Accurately complete administrative tasks relating to account creation & customer onboarding.
Skills, Knowledge and Expertise
* Experience working within a sales or retention role desired.
* Excellent interpersonal, problem solving and relationship management skills.
* Proven Customer Support/Service experience or experience as a Client Service Representative in a Call Centre environment.
* Strong phone contact handling skills and active listening
* Strong Microsoft Office Skills required.
* Familiarity with CRM systems and practices
* Excellent communication and presentation skills
* Ability to multi-task, priorities, and manage time effectively.
Benefits
* Competitive salary starting at €28,000 per year plus a €5,500 KPIs OTE and an additional uncapped sales commission structure.
* Great career progression opportunities
* Continual training and development
* 21 days annual leave, increasing with service
* Yuno Staff Tariffs
* Great staff social events provided by employee-led Wellness & Sports, CSR and Social committees
* Friday breakfast, large selection available
* Monthly beer and pizza on the first Friday of each Month
* Regular Fruit drops, twice a week
* Refer a Friend Scheme
* Employee Assistance Program
* Tax Saver Travel Tickets
* Bike to Work Scheme
* Pension Contribution Scheme after 12 months of service
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