Customer Account Manager Job Description
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As a key member of our organization, the Customer Account Manager plays a vital role in driving revenue growth through effective leadership and customer relationships. This position requires a strong understanding of customers' needs and market trends to develop strategies for upselling and cross-selling value-added services.
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Key Responsibilities:
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* Provide leadership, direction, and vision to the account management team, ensuring key revenue and customer retention targets are met.
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* Proactively manage up-sell and cross-sell activities undertaken by the team, including additional sales of security products, add locations, e-commerce gateways, and card types.
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* Execute and report on the performance of the account management team and their KPIs.
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* Lead a cross-functional effort with business areas, including credit and risk, operations, finance, marketing, fraud, legal, and sales, to minimize customer, revenue, and volume attrition across the region.
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* Develop and implement innovative solutions to drive digital adoption and increase efficiency.
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* Utilize proven account management strategies to improve customer loyalty and longevity, defining portfolio allocation and re-price strategies.
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* Collaborate with internal and external stakeholders to enhance the customer experience and achieve profitable revenue growth.
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* Engage with key stakeholders within SME, Corporate, and Partner segments, particularly those leading sales and bank alliances.
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* Oversee performance of the Hybrid Account Management model.
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* Identify and monitor market trends and competitor activity to gain a competitive advantage.
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**Required Skills and Qualifications:**
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* Bachelor's degree in economics or business-related field.
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* 3-5 years of management experience, preferably in banking or financial services.
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* Proven track record of leading teams to success, increasing value through selling additional services, and deploying successful retention strategies.
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* Knowledge of Salesforce CRM system is a plus.
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Benefits:
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We offer an exciting, fast-paced work environment with diverse employees from various nationalities. We provide benefits to support your health and financial security, and invest in your career growth with development resources that help you grow professionally.
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This position offers a hybrid/flexible schedule, requiring an in-office presence of at least 3 days per week, with flexibility to work remotely for other days. This role is not eligible for visa sponsorship.
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