Join to apply for the IFM PMO & Reporting Lead role at Neylons Facility Management
We are looking for a new colleague to join Apleona team in Ireland and UK
Main Duties And Responsibilities
* Establish and maintain governance frameworks, program dashboards, and reporting protocols for IFM operations.
* Coordinate with service delivery teams, and clients to ensure compliance with PMO standards and processes.
* Track and manage program milestones, risks, issues, and dependencies across multiple service lines (hard, soft, and workplace services).
* Support program reviews, steering committees, and client governance meetings with robust reporting and analysis.
* Develop and maintain operational dashboards and performance reports (monthly, quarterly, annual).
* Monitor KPIs, SLAs, and key operational metrics; analyse trends and provide actionable insights.
* Lead standardisation of reporting formats and tools across all regions/sites.
* Collaborate with data analytics and digital teams to automate reporting through BI tools (e.g., Power BI, Tableau).
* Identify process improvement opportunities. Support transition and transformation initiatives under the IFM program.
* Maintain documentation and lessons learned repositories.
Qualifications And Experience
* Proven experience in performance management, data analytics, or business intelligence within an IFM, facilities management, or corporate services environment.
* Experience working in a fast-paced environment is desirable.
* Excellent PC skills and proficiency in Word and Excel essential.
* Strong analytical and numerical skills, with the ability to interpret complex datasets.
* Solid understanding of IFM operations, service lines, and industry-standard KPIs/SLA frameworks.
* Knowledge of Power BI is advantageous.
* Knowledge of CAFM systems is desirable.
* High attention to detail and organizational discipline.
* Ability to manage multiple priorities and deadlines.
* Proactive, collaborative, and process-oriented mindset.
Referrals increase your chances of interviewing at Neylons Facility Management by 2x.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Project Management and Information Technology
Industries
Facilities Services
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