Transform the Future of Healthcare
You have a unique opportunity to work with a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our team is dedicated to improving health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.
We strive for a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Join us as we make a positive impact on the communities we serve while advancing health equity on a global scale.
This role is part of our mission to make healthcare work better for everyone. We are hiring the best and brightest professionals to build and adapt the latest technologies that propel healthcare forward in a way that better serves everyone. As an Electronic Health Record SME, you will leverage your background and expertise in Epic or Cerner systems to act as a primary advisor between end-users, project team members and other information technology resources.
Your guidance and insights will be instrumental in shaping transformational healthcare solutions. We are interested in applications from individuals with at least 1 active Epic or Cerner certification, with the enthusiasm and drive to continue to broaden their experience. Strong candidates will be able to demonstrate self-motivation and team collaboration. Continued development in Epic will be provided.
Our team fosters a culture of diversity and inclusion, driving innovation for our company and our clients. Working arrangements may require occasional after-hours support for emergency response and operational needs. Please note: There would be an initial training program on joining where there may be an expectation to work adjusted hours, depending on trainer location/availability. Following this, hours would be standard local hours with a need for some flexibility when working with US clients. Careers with our organization offer flexible work arrangements, allowing individuals who live and work in Ireland to split their monthly work hours between our Letterkenny office and telecommuting from a home-based office in a hybrid work model.
The primary responsibilities of the EHR Subject Matter Expert (Epic/Cerner) include:
• Lead medium to large complexity Epic software upgrade initiatives or enhancements to workflows including the design, build, and test phases
• Provide Epic product function, design, build, and testing expertise and experience for assigned Epic module(s)
• Collaborate with end users to design and build the Epic system in a timely and professional manner and make corrective configuration or enhancements
• Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs
• Provide technical and/or clinical consultation including application configuration. Review, analyze, and evaluate system needs to develop recommendations for customers
• Serve as a mentor/subject matter expert to local and client-based team members
• Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software
• Facilitate communication with stakeholders from initial requirements to final implementation
Required skills and qualifications include:
• Deep experience of Epic or Cerner systems, with active / current Epic or Cerner certification in at least one area.
• Direct client healthcare domain knowledge such as clinical documentation workflow, patient portal, closing encounters, and patient flow
• Ability to take on a new application or project area with proven success
• Managing application specific work plans at the resource and task level
• Degree education or equivalent experience
PREFERRED QUALIFICATIONS
While any of the following qualifications are desirable, they are not mandatory for this role. Candidates from varied backgrounds are encouraged to apply.
• Experience mentoring individuals or teams within the system
• Knowledge and experience using basic and intermediate project management tools and techniques
• Ability to handle multiple client assignments and communicate with all stakeholders involved
• Ability to communicate tactfully and work effectively with patients, physicians, vendors and system staff at all levels
• Capable to lead and work well in a diverse, multi-disciplinary team