Field Service Engineer
Location: Dublin, Ireland
Type: Permanent
Role Overview
Our client, a technology‑driven organisation, is looking for an experienced Field Service Engineer to deliver both on‑site and remote IT support services. The role blends desk‑based technical assistance and field engineering, providing support across a wide range of systems, applications and end‑user environments. This is not a consultancy or MSP role – you’ll be part of a dedicated in‑house IT team.
Key Responsibilities
* Provide 1st and 2nd line support via phone, email and remote access tools.
* Attend client sites to diagnose and resolve hardware, networking and software issues.
* Support and maintain desktops, laptops, printers and mobile devices.
* Administer and manage Microsoft 365, Windows environments, Azure and Active Directory.
* Troubleshoot business‑critical applications and core IT systems.
* Manage user account provisioning, updates and patch management.
* Document incidents, solutions and technical changes clearly and accurately.
* Escalate complex technical issues to senior engineers or external vendors when required.
* Deliver excellent customer service and communicate professionally with end‑users.
Experience Required
* At least 2 years of IT support experience, ideally in a helpdesk and/or field engineering capacity.
* Strong knowledge of Windows OS, Microsoft 365, Azure and Active Directory.
* Good understanding of networking protocols and services (TCP/IP, DNS, DHCP, Wi‑Fi).
* Practical experience troubleshooting and repairing IT hardware and peripherals.
* Familiarity with helpdesk/ticketing systems.
* Strong analytical, problem‑solving and communication skills.
* Ability to work independently, prioritise tasks and manage time effectively.
* Full driving licence and access to personal transport (essential for field duties).
* Experience supporting label printers and barcode scanners.
* Familiarity with FreshService or similar IT service desk tools.
* Exposure to Microsoft Intune or other MDM platforms.
* Working knowledge of Linux/macOS operating systems.
* Basic SQL querying and data analysis.
* Understanding of API integrations (REST/SOAP).
* Previous exposure to ERP systems (e.g., Infor M3).
* Awareness of ITIL processes and frameworks.
* Relevant industry certifications (e.g., CompTIA, Microsoft, Cisco, ITIL).
Educational Requirements
* A recognised third‑level qualification in Computer Science, IT or a related discipline.
* Hybrid working – flexibility to split your time between home and office.
* Work–life balance – Monday to Friday schedule with flexibility.
* Permanent in‑house role – not a consultancy or MSP, you’ll be part of the company long‑term.
* Career growth – opportunities for professional development.
* Great package – competitive salary, bonus scheme, pension and life assurance cover.
HOW TO APPLY
If you are interested in this role, please apply with your updated CV.
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